FAQs
Frequently Asked Questions
You will receive an email saying “your order is
successful”. This means your order has been received.
This is based on your shipping information you inputted
during purchase.
Yes you can but 60% un-refundable first payment is
required for the item and please note that you would
only be given the item after your payment is completed.
We only sell brand new teddy bears and plushies.
Yes we can customize your teddy bear based on your request and we also offer suggestions on unique ways to customize your teddy that you will love.